Terms & Conditions
Acceptance of Terms and Conditions of Use
By using this Web Site, you acknowledge that you have read, understood, and agree to be bound by the Terms and Conditions of Use. Please review the Terms and Conditions of Use, and if you do not agree to the terms, do not use this Web Site.
Thank you for using royisal.com web site (the “Web Site”), which is provided by royisal.com. This page states the Terms and Conditions (the “Terms” or the “Agreement”) under which you may use this Web Site. By accessing and using this Web Site, you accept and agree to these Terms. If you do not accept any of the Terms stated here, do not use the Web Site. The Company may, modify or revise these Terms at any time.
Trademarks, Logos and Service Marks
All trademarks, service marks, trade names, logos, trade dress, icons and domain names (collectively “Marks”) located on this Web Site are the property of the Company, its parent or affiliate entities, their respective licensors or other third parties. You may not use, copy, reproduce, republish, transmit, distribute, or modify the Marks of the Company or its parent or affiliate entities in any way, without the Company’s prior express written consent. Certain other trademarks, service marks, and logos provided on the Web Site are the trademarks or service marks of a third party and may not be used, copied or reproduced without the permission of the owner. If you would like information about obtaining the Company’s permission to use the Material on your Web site, e-mail ‘marketing at royisal.com’ (please use the @ sign. Written this way to prevent email spam)
The Material may contain inaccuracies or typographical errors. The Company makes no representations about the accuracy, reliability, completeness, or timeliness of the Material or about the results to be obtained from using the Web Site and the Material. Any use of the Web Site and the Material is at your own risk. Changes are periodically made to the Web Site and may be made at any time. Some Material on the Web Site is provided by third parties and the Company shall not be held responsible for any such Material provided by third parties.
IN NO EVENT SHALL THE COMPANY, ITS SUPPLIERS, OR ANY THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, INCIDENTAL, EXEMPLARY, AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE WEB SITE AND THE MATERIAL, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU, IN WHICH CASE SUCH EXCLUSION OR LIMITATION APPLIES TO THE FULLEST EXTENT ALLOWABLE UNDER THE APPLICABLE LAW.
Privacy Notice
Royi Sal Co., Ltd. (“the Company”, “we”, “us”) respects your privacy and is committed to protecting personal data in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”). This Privacy Notice applies to everyone whose personal data we process in connection with the Company — website visitors, prospective and existing B2B customers, and job applicants, employees, workers, and contractors (together, “you”, “Data Subjects”).
Personal Data We Collect
Depending on your relationship with the Company, we may collect: identity data (name, national ID/passport, date of birth, photo); contact data (company name, job title, email, phone, address); business and order data (quotation requests, order history, shipping and billing details, for customers); website usage data (pages visited, IP address, device/browser type, cookies, for visitors); employment data (work history, position, employee code, work permit, bank account, for employees); and, where legally justified, sensitive personal data such as health, disability, biometric data, or religion, collected only with your explicit consent or under a legal exception such as workplace safety or statutory health checks.
Legal Basis for Processing
We process personal data on one or more of the following bases: (1) Contract — to fulfil an order or quotation for customers, or an employment contract for employees; (2) Legal Obligation — tax, labor protection, social security, and other statutory duties; (3) Legitimate Interest — responding to inquiries, maintaining CRM records, workplace security, and improving the Web Site; (4) Consent — marketing communications, non-essential cookies, and sensitive personal data, which you may withdraw at any time; (5) Vital Interest — to protect life, body, or health in an emergency; and (6) Public Interest — research, statistics, or official authority, with appropriate safeguards.
How We Use Your Information
For customers and website visitors: responding to quotation and product inquiries; processing and fulfilling wholesale/OEM orders; CRM record-keeping; sending updates about products, events, or promotions (opt-out available); and improving the Web Site.
For job applicants and employees: performing the employment contract; administering payroll, benefits, and statutory compliance; assessing skills and job performance; granting facility and system access for security purposes; and recruitment and onboarding.
Disclosure and Cross-Border Transfer
We do not sell your personal data. We may share it with logistics and shipping partners, payment processors, IT service providers, or business partners under a Data Processing Agreement, or where required by law or a competent authority. As the Company serves international wholesale clients and may use overseas-hosted systems for employee data, personal data may be transferred outside Thailand; we take appropriate measures to ensure adequate protection and, where standards are inadequate, will notify you and obtain consent where required.
Retention
Business contact and transaction data is retained for as long as necessary to fulfil the purposes above, typically up to 10 years after the last transaction, to meet accounting, tax, and legal requirements. Employee data is retained throughout employment and for 10 years after termination to protect or defend the Company’s legal rights, unless a shorter or longer period is required by law. Data is deleted or securely destroyed once no longer needed.
Security and Breach Notification
We use appropriate technical and administrative measures, including encryption of data transferred over the internet and access limited to relevant personnel. In the event of a data breach that risks your rights and freedoms, we will notify the Office of the Personal Data Protection Committee within the timeframe required by law and notify affected Data Subjects with details of remedial measures where required.
Cookies and Pixel Tags
A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place items in your wish list or compare products. They allow us to enhance and personalize your online browsing experience.
You can choose to turn off all cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.
We may in the future use pixel tags (tiny graphic images) to help us analyse your online behaviour. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us.
We may use pixel tags to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our Web Sites and services. We also collect certain standard information that your browser sends to every web site you visit, such as your IP address, browser type and language, access times and referring web site addresses. Analytics, advertising, and preference cookies can be managed or withdrawn at any time via the “Cookie Settings” link in the footer.
Your Rights as a Data Subject
Under the PDPA, you have the right to: access a copy of the personal data we hold about you; request rectification of inaccurate or incomplete data; request erasure where data is no longer necessary; request data portability to another controller where technically feasible; restrict how we process your data in certain circumstances; withdraw consent for marketing, cookies, or other consent-based processing at any time; object to processing based on legitimate interest; and lodge a complaint with the Personal Data Protection Committee. To exercise any of these rights, contact us in writing at the details below; we will respond within the timeframe required by law.
Changes to the Privacy Notice
We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
Data Protection Contact / Questions and Feedback
For privacy or PDPA requests from any Data Subject — customer, website visitor, job applicant, or employee — please contact us at pattaranan_pra@royisal.com or patcharee_pue@royisal.com. For general or sales inquiries, contact ‘marketing at royisal.com’ (please use the @ sign. Written this way to prevent email spam) or sales@royisal.com.
Shipping and returns
All shipping and returns are dealt with by our approved royisal.com. A list of Stockists can be found by visiting our Stockist pages www.royisal.com/return
If you have a problem with a product and you have already spoken to dealer but they cannot help, please call us + and one of our customer service team will be happy to help.
Please refer to the FAQ section of our website for answers to many of the questions you may have – www.royisal.com/help-center (frequently-asked-questions).
