FAQ Frequently Asked Questions (FAQ)What shipping and delivery options do you offer, and can I add insurance to my shipment?We offer a variety of shipping and delivery options to cater to your needs, including UPS, FedEx, DHL, and the local Post Office. These options vary in cost, speed, and reliability. UPS, FedEx, and DHL typically deliver within 3 to 4 business days for major cities like New York, London, and Sydney, offering comprehensive tracking and higher security. The Post Office is a more affordable option but may take longer, typically between one to three weeks. For added peace of mind, we also offer shipping insurance. This insurance covers any potential loss or damage during transit, ensuring your investment is protected. The cost of insurance depends on the shipment’s value and the coverage level you choose. We highly recommend insurance, especially for valuable or irreplaceable items. We ship to almost any location worldwide, with exceptions for war zones or areas with ongoing conflicts. Delivery times vary depending on the destination and current political situations. If you have specific delivery requirements or concerns, including the option to add insurance, please reach out to us, and we will do our best to accommodate them. What are your pricing, costs, and minimum order quantities (MOQs)?Our pricing and costs are designed to be flexible while maintaining quality. The minimum order quantity (MOQ) for standard-sized products is 25 pieces. For smaller items, such as small studs or tiny charms, the MOQ is 50 pieces. This allows us to maintain quality and efficiency in production. Design and development costs vary based on complexity, typically ranging from $100 to $300. We also offer sample creation, with standard samples consisting of 3 to 6 pieces. The cost for these samples is generally three times the wholesale price per piece, reflecting the custom nature of low-volume production. Wholesale pricing depends on the order volume. For example, a ring with a wholesale price of $10 per piece when ordering 25 or 50 pieces will cost $30 per piece if you’re ordering a smaller batch of 3 to 6 samples. This pricing structure ensures quality and efficiency for both large and small orders. How do you handle customization and design services?We specialize in working closely with you to develop a design that meets your exact specifications. To make the process efficient and cost-effective, we ask that you provide as much information as possible about your desired product, including materials, costs, plating, and stones. Providing photos, drawings, or 3D models helps us visualize the product more clearly, minimizing the need for revisions. Design consultations are available, with costs dependent on the complexity and the time required. We provide a Google Sheet with detailed questions to gather all necessary information, which helps us estimate the cost for designing and developing your custom piece. Once your design is finalized, we move to the prototyping phase, where we craft and test a prototype to ensure it meets your expectations. We can scale production from a single prototype to full-scale manufacturing. If you provide detailed drawings and measurements, we can use these directly in production, helping to keep costs manageable. We also offer a Non-Disclosure Agreement (NDA) to protect your designs, ensuring your intellectual property is secure throughout the process. What materials do you use, and what are your production capabilities?We specialize in working with gold, silver, brass, and bronze, offering both standard and recycled options. Our team has particular expertise in handling brass, which requires specific knowledge due to its properties. We also provide products made from recycled metals, which are eco-friendly and traceable, though slightly more expensive due to the recycling process. For children’s jewelry, we offer materials free from lead, nickel, and cadmium, ensuring safety and compliance with industry standards. We also provide a wide variety of semiprecious stones and pearls, catering to both traditional and modern design needs. Our enameling services offer a range of colors and techniques to add vibrant finishes to your jewelry. While we don’t offer in-house purification services for metals, we can recommend reputable companies that specialize in this process. Our expertise extends across a wide range of materials and techniques, allowing us to create everything from simple, elegant pieces to complex, custom designs. If you have specific material requests or need advice, our team is ready to assist. What is the order process and what are your payment terms?Our order process begins with the confirmation of your order, marking the start of the production timeline, which typically ranges from 4 to 8 weeks, depending on the order size and season. During peak periods, such as the lead-up to Christmas, production may take longer. For large orders, we offer the option of partial shipments, allowing you to receive parts of your order as they are completed. Payment terms include a deposit of 40% to initiate production, with the remaining 60% due before shipping. We accept a variety of payment methods, including bank transfers, credit cards, and other electronic payment systems like PayPal. For established clients, we may offer credit terms based on a review of your company’s registration and previous dealings with us. For orders involving expensive materials like gold, full payment for the material cost is required upfront. Our goal is to provide a smooth and transparent process, ensuring that your order is handled efficiently from start to finish. Do you offer discounts for bulk orders and special packaging?Yes, we offer discounts for large quantity orders. The specific discount depends on factors such as the size and complexity of the order, the timing of the request, and the required delivery speed. We consider these factors when determining the final pricing to ensure that you receive a fair and customized discount. We also offer a variety of custom packaging options, which are available as an additional service. Whether you need something simple or highly customized, we can create packaging that reflects your brand’s identity. The cost for packaging includes both the materials and the labor involved in packing each item, with charges based on the complexity of the packaging design. Our goal is to provide value through both competitive pricing and the flexibility to customize your order and its presentation. What special services do you offer, such as packaging and coating?We offer a wide range of special services, including custom plating and advanced coatings to enhance the quality and durability of your products. Our plating options include gold, silver, rhodium, and microplating, measured by microns, to ensure the desired finish and protection. We also offer e-coating and nanocoating for additional protection and aesthetic enhancement. In addition to plating, we provide custom packaging services. Whether you require basic or elaborate packaging, we can create solutions that meet your branding and presentation needs. This service includes the handling and assembly of your products into their final packaging, with costs based on the complexity of the design. Our team is available to provide expert recommendations on the best plating, coating, and packaging options to suit your specific requirements. How do you handle consultation, communication, and technical support?We offer consultation services to guide you through the design and production process. If your project requires extensive research or detailed technical support, we may need to charge a fee for the additional time and resources involved. However, by providing as much information as possible upfront, such as reference photos, videos, and specific data, you can help streamline the process and reduce costs. How do you handle consultation, communication, and technical support? We are flexible in our communication options, offering email, phone, and video conferencing to stay in touch throughout the project. Our goal is to keep you informed and confident in every step of the process. For technical support, our team is available to assist with material selection, design intricacies, and production logistics. If your project involves complex or specialized requirements, we offer research and development support to ensure that your final product meets the highest standards. Our consultation, communication, and technical support services are structured to provide you with the guidance and assistance you need from start to finish. We value transparency and efficiency, and we strive to make the process as smooth and cost-effective as possible.